FAQs

Payment

I don’t have a Paypal account. Can I pay by credit card?
Yes. Simply click the Paypal icon and chose ‘credit card’ when the login screen appears.

What currency do you use on this website?
All prices are in AUD (Australian dollar).

 

Security

Is it safe to enter my credit card details?
Yes. Your security while shopping online with Carna Aromatics is very important to us. Our website is protected by SSL security using 128 bit encryption throughout the site and all online payments are processed through an SSL secure server. To verify this, ensure that the ‘https’ prefix appears in your address bar. Your credit card details are not stored on our server.

 

Shipping & Returns

How much is my postage?
For delivery within Australia your shipping and handling fees are calculated by weight.
For international delivery, the cost is calculated by weight as well as your delivery location.

Do you offer free shipping within Australia?
Yes. Spend over $120 and you’re eligible for free standard shipping within Australia. It is automatically applied at check out when you spend over $120.

Do you ship internationally?
We ship worldwide, wherever Paypal accepts your payment.

Where can I find tracking details for my order?
Log in to ‘My Account’, click ‘Orders’, then click the green ‘Track’ button on the right side of your order and you will then be redirected to the Australia Post website where your tracking information will be displayed.

What is your policy on returns and exchanges?
Please see Shipping & Returns for our full returns and exchanges policy.

For more details on any of the above please visit Shipping & Returns

 

Products

Are your products tested on animals?
Absolutely Not! We are against animal testing as we consider animals and plants to be our friends. All our products are cruelty free. For more details, please click here.

Are your products vegan?
Except ‘Organic Kiss’ – 100% Organic Lip Balm that contains beeswax, all of our products are vegan.

Are they really natural and organic?
Yes. Unlike many other so-called natural products that do in fact contain synthetic ingredients, our products do not contain any of that unnatural stuff. All of our products are free from chemicals, petroleum products, PEGs, parabens, mineral oils, SLS & SLES, synthetic fragrances, artificial colours and preservatives.
For more details, please click here.

Can I get information about the product ingredients?
Yes. Please refer to our Ingredients A to Z page for details.

Can your products be used on babies, children or the elderly?
The answer is different for each product. Each formula uses different essential oils and at different strengths therefore the directions for use differ for each product. Please read our ‘How to use’ section on each product page for any possible contraindications.

I am pregnant. Can I use your products?
This depends on the individual product. Some products are formulated using a high concentration of essential oils and/or with essential oils that are contraindicated during pregnancy. For more details please read our ‘How to use’ section on each product page. Consult your doctor if you have any concerns. Our clinical aromatherapist Yukiko is also happy to answer any questions you may have.

 

Stockist

Where can I buy your products outside of this website?
At the moment our products are only available for sale online or through a limited number of stockists in Japan and Sydney.

Stockist in Australia
The Rocks Market
Playfair Street, George Street, Jack Mundey Place, The Rocks NSW 2000
Saturday and Sunday 10AM – 5PM, Schedule will be confirmed every week on our facebook and Instagram.

myBJJ HQ (Shinobi Hand & Body soaps only)
119/125 Parramatta Rd., Camperdown New 2050
02 8034 8157

Stockist in Tokyo, JAPAN
hachidori
2F, 1-7-3, Akasaka, Minato-ku, Tokyo
+81 3 5544 8756

 

Technical Issues

I’m experiencing technical problems at checkout. What should I do?
Please contact us. We will do our best to solve the problem as soon as possible.

If you have any questions not listed here please don’t hesitate to contact us.